Privacy Policy About this policy: Healing with April Green ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website (healingwithaprilgreen.com), our social media accounts (including Instagram, Facebook, and TikTok), direct messages, email, bookings, readings, and any other way you connect with us. Effective date: October 11, 2026. Information we collect We only collect what we need to serve you. This may include: Contact details: your name, email address, phone number, and social media username. Messages: what you send us by direct message, comment, email, or contact form, including any photos, voice notes, or files you attach. Booking details: the service you book, appointment dates and times, and notes you share to prepare for a session. Payment details: payments are handled by our payment provider. We see confirmation of a payment, not your full card number. Personal information you choose to share: readings and healing sessions are personal. You may share details about your life, relationships, or loved ones. Please share only what you are comfortable with. Website and social media data: basic information such as pages visited, device type, and engagement with our posts, collected by our website host and social media platforms. How we use your information We use your information to: Respond to your messages and questions Schedule, prepare for, and deliver readings and services Process payments and send confirmations or reminders Share updates, offers, or events, only if you have opted in (you can unsubscribe anytime) Improve our content, services, and customer experience Meet legal, tax, and record-keeping requirements AI-assisted support We use artificial intelligence (AI) tools to help organize messages and prepare draft replies. April or an authorized member of our team reviews every reply before it is sent. AI never replaces April's readings, guidance, or personal connection with you. We do not use your messages to make automated decisions that affect you, and we do not let AI tools send messages on our behalf without human review. Instagram and Meta messaging When you message or comment on Healing with April Green's Instagram account, our business app (HWAG Inbox Assistant) receives that content through Meta's official Instagram API. This may include your Instagram username, your account ID, the text of your message or comment, any attachments, and the time it was sent. We use this only to read and respond to you. Message history is stored on a secure, business-controlled computer, not sold or used for advertising. Meta's own handling of your data is covered by Meta's Privacy Policy. How we share information We do not sell or rent your personal information. We share information only with trusted service providers who help us run the business, and only what they need to do their job. These include: Our website host and booking tools Payment processors Email and file storage providers (such as Google) Social media platforms and scheduling tools (such as Meta, TikTok, and Metricool) AI tools that help us organize messages and draft replies We may also share information if required by law, to protect someone's safety, or with your permission. Keeping your information safe We keep information only as long as we need it to serve you or meet legal requirements. We use reasonable safeguards such as password protection and limited access. No system is perfectly secure, but we take care to protect what you share. Our services are not intended for anyone under 18, and we do not knowingly collect information from minors. Your choices and rights You can ask us at any time to: See the information we have about you Correct information that is wrong Delete your information Stop receiving marketing messages How to request data deletion To delete your information, including your Instagram messages with us: Email healingwithapril888@gmail.com with the subject line "Data Deletion Request." Include your name and the Instagram username or email you used to contact us. We will confirm and complete your request within 30 days. We may keep limited records, such as payment records, when the law requires it. Changes and contact We may update this policy from time to time. The effective date at the top shows the latest version. Questions? Contact Healing with April Green at healingwithapril888@gmail.com.